Order Processing & Dispatch

Our shop is closed on Mondays. Orders placed between Friday evening and Monday will be processed and dispatched on Tuesday.
Please take this into account when placing your order.

Pick-Up in Store

You can choose to pick up your order free of charge in one of our stores:

• Ghent – Kraanlei 79
• Aalst – Molenstraat 45

We will notify you by email when your order is ready for collection.

Shipping within Belgium

• Shipped via Bpost
• Delivery typically the next business day, or within 72 hours
• Shipping cost: €6.50
• Free shipping on orders over €75

International Shipping

Neighbouring Countries

• Netherlands: €8.50 – free shipping from €75
• Germany: €10.50 – free shipping from €100
• France: €11.50 – free shipping from €100
• Luxembourg: €9.00 – free shipping from €75

United Kingdom

Flat rate: €25

United States

• Up to 2 kg: €30
• Up to 10 kg: €60
• Heavier shipments: please contact us for a quote

Zone 1 – €65 shipping cost

• Bosnia and Herzegovina
• Iceland
• Liechtenstein
• Norway
• Serbia
• Switzerland

Zone 2 – €25, free from €200

• Bulgaria
• Croatia
• Finland
• Greece
• Lithuania
• Romania

Zone 3 – €16.50, free from €150

• Austria
• Czech Republic
• Denmark

Zone 4 – €20, free from €150

• Estonia
• Hungary
• Ireland
• Italy
• Latvia
• Poland
• Portugal
• Slovakia
• Slovenia
• Spain
• Sweden

Other Destinations

For destinations not listed above, we work with FedEx, UPS and DHL to deliver your parcel as quickly and affordably as possible.
Please contact us for a custom shipping quote.

Business Orders

For corporate gifts and custom business deliveries, please visit our business gifts page.
We’ll be happy to help you find the ideal solution for your company or event.

Returns

• You may return your order within 14 days of receipt
• Items must be unopened and undamaged
• Return shipping costs are at your own expense, unless we made an error

To initiate a return or ask questions, please contact us at info@temmermanconfiserie.com.

Questions?

Do you need express delivery or have a special shipping request?
Don’t hesitate to contact us — we’ll work with our logistics partners to find the best shipping solution for your needs.