Privacy and Cookie Policy
Privacy and Cookie Policy
Last updated: July 11, 2025
At Temmerman Confiserie, accessible via www.temmermanconfiserie.com, we highly value your privacy and ensure that your personal data is processed carefully and securely. This document combines our privacy and cookie policies in compliance with the General Data Protection Regulation (GDPR).
1. Who are we?
Temmerman Confiserie – a brand of Temmerman Holding BV
Molenstraat 45, 9300 Aalst, Belgium
Email: info@temmermanconfiserie.com
Phone: +32 (0)62 82 30
2. What data do we collect?
- First and last name
- Email address
- Phone number
- Shipping and billing address
- Payment details (via secure third-party processor)
- IP address and browser details
- Order history and shopping cart contents
- Contact form data
3. Why do we process your data?
- To process and deliver webshop orders
- To provide customer support and communication
- To comply with legal obligations (e.g. accounting)
- To improve website functionality and user experience
- For marketing purposes (only with your consent)
4. Webshop Functionality
When you place an order through our webshop, we process your data to handle payment, shipping, and communication. This may involve:
- Secure payment processors (e.g., Mollie or PayPal)
- Delivery services
- Webshop software and IT providers
5. Sharing of Data
Your data will only be shared with third parties when necessary, including for:
- Payment processing
- Shipping and logistics
- IT hosting and support services
- Compliance with legal obligations
6. Data Retention
- Order and invoice data: up to 7 years
- Customer service requests: up to 1 year after resolution
- Newsletter subscriptions: until you unsubscribe
- Cookies: see below
7. Your Rights
You have the right to access, rectify, delete, or restrict your personal data. You may also object to processing and request data portability. To exercise your rights, contact us via info@temmermanconfiserie.com.
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including SSL encryption, secure hosting, and limited data access.
9. Cookie Policy
Our website uses cookies to function properly and to improve your browsing experience.
Types of Cookies We Use
- Essential cookies: Required for website functionality (e.g., shopping cart) — no consent needed.
- Analytical cookies: Used to measure and analyze website usage (e.g., Google Analytics) — consent required if not anonymous.
- Marketing cookies: Used for personalized advertising (e.g., Facebook Pixel, Google Ads) — consent required.
Third-Party Cookies
We use services from third parties who may place cookies on your device, including Google Analytics, Facebook, and payment providers. These services may process data outside the EU with appropriate safeguards in place.
Managing Cookies
On your first visit, you’ll see a cookie banner allowing you to accept or decline non-essential cookies. You can change your preferences at any time via the “Cookie Settings” link at the bottom of the website.
You can also manage cookies through your browser settings:
10. Complaints
If you have concerns about how we handle your data, you can contact us at info@temmermanconfiserie.com or file a complaint with the Belgian Data Protection Authority: www.gegevensbeschermingsautoriteit.be.
11. Contact
If you have any questions about this privacy and cookie policy, please contact:
Temmerman Confiserie – a brand of Temmerman Holding BV
Molenstraat 45, 9300 Aalst, Belgium
Email: info@temmermanconfiserie.com
Phone: +32 (
